Unfortunately, some Massachusetts and Rhode Island limo companies aren't honest with their future clients about pricing. Base (or "net") rates may seem like a great deal, but they don't include gratuity, fuel surcharge, tolls and other fees. Be sure that you're only going to pay from the time of pick-up to the time of drop-off. Some companies bill from garage-to-garage, which can quickly add to your cost. Just like servers, Chauffeurs are tipped employees. There's no law that says you need to pay them for their service, but it's certainly a polite thing to do. Check ahead of time whether the gratuity has been included. Standard gratuity for good service is 20%. Make certain your quote is an accurate reflection of what you'll owe in the end. No surprises!
What Year Is My Vehicle?
Unless you're requesting a vintage car, you don't want one to show up! Don't be afraid to ask your limo company when your vehicle was manufactured. You have the right to expect something made in the last 5 years from a reputable company.
What Are Your Insurance Limits?
Bad things happen to even the most highly-trained chauffeurs, and you should check that you'll be covered in the case of an accident. Massachusetts limo companies are required to hold a minimum of $1000,000 in liability insurance.
What If You're Late to Pick Me Up?
Will the limo company offer any discounts if they cause you to miss your flight or arrive at the church late?
What If My Vehicle Breaks Down?
Can the limo company furnish a second vehicle in the worst-case scenario, ensuring you don't miss your event? Make sure they have a Plan B in case your limo gets a flat tire!
Do You Comply with County and State Regulations?
Just like any other business, Massachusetts Area limo companies are required to follow laws and obtain proper licensing and certification. If they're not able to agree that they're properly certified, you should start walking away pretty quickly.
Are Your Chauffeurs Employees or Contractors?
Many Massachusetts and Rhode island Area limo companies work with contractors, rather than hire paid employees. It is cheaper for them, but it usually affects the level of service provided. Think about it, if your Chauffeur is a "sub" working for several companies, do they have a vested interest in caring for you? Employees have a vested interest in excelling at their job and keeping their vehicles clean.
How Are Your Chauffeurs Trained?
A great company never stops training their Chauffeurs on skills they need to deliver great service. From defensive driving to customer service to confidentiality and beyond, make sure your Massachusetts and Rhode Island Area limo company recognizes the value of fielding competent employees.
When Will I Be Charged?
Policies can vary widely among Massachusetts and Rhode Island Area limo companies about when they charge, and it's essential to find out exactly what to expect. Do you need to pay a deposit at the time of reservation? Do you owe after the trip is completed? Be sure to clarify.
What Is Your Cancellation Policy?
Ask what your "drop dead" dates are to either alter or cancel your reservation. This is another policy that varies from company to company and you want to avoid any penalties for not providing the required notice.